Legal mentions & privacy policy

1.1 Introduction 

PALO IT respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your data, as well as your rights under applicable data protection laws such as GDPR and other relevant regulations: 

• PALO IT’s privacy policy is aligned with the EU General Data Protection Regulations. 

• If you are located in Singapore, PALO IT provides services to you under this privacy policy. 

• If you are located in Thailand, PALO IT provides services to you under this privacy policy. 

• If you are located in Hong Kong, this privacy policy complies with the Personal Data (Privacy) Ordinance (PDPO). 

• Users in the Americas will also be served under this privacy policy with necessary adaptations to comply with local regulations. 

1.2 Data We Collect 

We may collect and process the following types of personal data: 

• Contact Information: Name, email address, phone number. 

• Usage Data: IP address, browser type, and other technical data collected during your interaction with our website. 

• Communication Data: Information shared when contacting us via forms, emails, or other communication channels. 

1.3 Legal Bases for Processing Personal Data 

We process your personal data based on the following legal grounds: 

• Consent: When you provide explicit consent for specific purposes, such as subscribing to our newsletter. 

• Contract: When processing is required to fulfill a contract with you. 

• Legal Obligation: When we are required to comply with legal or regulatory obligations. 

• Legitimate Interests: When processing is necessary to fulfill our business interests, provided your rights do not override these interests. 

1.4 How We Use Your Data 

Your personal data may be used for the following purposes: 

• To provide and improve our services. 

• To communicate with you about inquiries or service updates. 

• To comply with legal requirements. 

• To analyze website performance and usage trends. 

1.5 Data Retention 

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. Retention periods vary depending on the nature of the data and its use. 

For more information, please get in touch with us at contact@palo-it.com. 

1.6 Your Rights 

You have the following rights concerning your personal data: 

• Access: Request access to the personal data we hold about you. 

• Correction: Request correction of inaccurate or incomplete data. 

• Erasure: Request deletion of your data, subject to legal obligations. 

• Restriction: Request restriction of data processing under certain circumstances. 

• Portability: Request the transfer of your data to another organization or directly to you. 

• Objection: Object to processing based on legitimate interests. 

To exercise these rights, please get in touch with us at contact@palo-it.com. 

1.7 Application for Jobs 

Our website allows candidates to apply for employment opportunities by submitting personal data such as contact information, professional experience, roles of interest, and other details. If you provide any personal or special categories of data (e.g., via a resume or an application form), the submitted information will be processed by PALO IT as the data controller. 

Please note that job application forms and data management services are provided by Greenhouse Software, Inc., located at 110 Fifth Avenue, 3rd Floor, New York, NY 10011, USA (www.greenhouse.io) as our service provider. Personal data submitted will be collected, stored, and processed on our behalf by Greenhouse and shared with the respective PALO IT entities involved in processing your application. 

Any transfer of your personal data outside the EU/EEA related to Greenhouse's services is protected under a Model Clause agreement to ensure compliance with international data transfer regulations. 

Additionally, during the registration process on our job application portal, your IP address and the date and time of your registration will be recorded. This measure is implemented to prevent unauthorized use of our services. 

1.8 Registration on Our Website 

If you register for services, events, or resources via our website, or submit a message through our contact forms, your personal data will be processed by PALO IT as the data controller to deliver the requested services. 

All registration forms are hosted and managed by HubSpot, Inc., located at 25 First Street, 2nd Floor, Cambridge, MA 02141, USA. HubSpot securely collects and stores your personal data on our behalf. For more details, visit HubSpot’s Privacy Policy. 

2.1 General Information 

PALO IT’s websites use cookies to store and retrieve information about your visit to our sites. Cookies are small software files that help websites save and recall information about your preferences and past activities. These files reside in your browser to improve your browsing experience. For more details about cookies, visit www.allaboutcookies.org. 

We and our partners (e.g., analytics providers) use cookies and log files to analyze trends, administer the website, track users’ movements, and gather demographic data. These technologies help us provide website content, ensure IT system functionality, and optimize our site. Reports based on anonymized, aggregated data may also be generated. 

Users can manage or refuse cookies through their browser settings. If you have previously visited our website, you may need to clear existing cookies before updating your preferences. Rejecting cookies may limit some features or functionalities of our website.  

2.2 Categories of Cookies 

• Google Analytics Cookies: Our website uses Google Analytics, a web analytics service provided by Google, Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyze how visitors use our website. The data collected (e.g., time, location, and frequency of site visits) may be transmitted to Google servers in the United States. To enhance user privacy, our site employs the "anonymize IP" feature, which masks IP addresses before transmission within EU/EEA member states. You can learn more about managing Google Analytics cookies or opt out via Google’s Browser Add-on. 

• Strictly Necessary Cookies: Enable essential site functionality and cannot be disabled. 

• Registered Visitor Cookies: Assign unique identifiers to registered users for anonymous session tracking. 

• Performance Cookies: Collect anonymized data for site improvement. 

• Functional Cookies: Remember user preferences and enhance personalized features. 

• Targeting Cookies: Support analytics and provide insights into user behavior to improve the user experience. 

3.1 Publisher of the Site 

This website is owned and operated by PALO IT Group Limited located at 23/F., One Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong SAR.  

3.2 Hosting 

This website is hosted by HubSpot, Inc., located at 25 First Street, 2nd Floor, Cambridge, MA 02141, USA. HubSpot provides our Content Management System (CMS) and ensures compliance with industry-standard security protocols to protect your data. For more details on HubSpot's data protection measures, visit their Privacy Policy. 

3.3 Terms and Conditions of Use 

PALO IT shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website. These terms are governed by the laws of Hong Kong SAR, where PALO IT Group is headquartered. For disputes related to services provided by local PALO IT offices, the applicable laws of the respective local jurisdiction shall apply. 

3.4 Content of External Websites 

Links to external websites are provided for convenience. PALO IT is not responsible for the content or reliability of external websites. 

At PALO IT, we are committed to creating meaningful social impact and embedding ethical practices throughout our operations as we work towards Certified B Corporation status. We recognize the importance of addressing modern slavery and human trafficking risks in our supply chains, collaborating with trusted suppliers who align with our governance standards. For more details on our commitment, please refer to our full Statement on Modern Slavery.

* In any official capacity, the English version of our Legal Mentions shall prevail. For any discrepancies or interpretations, please refer to the English text.