WHO WE WORK WITH
Amp up your customer experience with innovative retail solutions
The retail market is a competitive space, to say the least. Staying ahead of the competition means adapting early and often. Our approach to the retail, luxury and consumer goods markets combines cutting-edge eCommerce platform development, digital supply chain management, and AI capabilities to create an engaging retail environment in-store or online.

eCommerce software development
As an eCommerce app development company, among other things, we specialize in building solutions that create unique user experiences and drive sales. Our expertise in digital transformation for retail ensures that your online store isn’t just functional, but engaging. Show More
Digital supply chain management
Supply chain management is crucial for those aiming to overhaul their operations. Our digital retail solutions tap into cutting-edge tech to optimize logistics, inventory management, and order fulfillment. Show More
Machine learning in retail
Artificial intelligence in online shopping can totally change how retailers understand and engage with their customers. We work with our clients to analyze customer behavior and preferences, making for personalized shopping experiences that drive loyalty and satisfaction. Show More
Demand forecasting
Predictive analysis allows retailers to anticipate customer demand with remarkable accuracy. Through advanced analytics and historical sales data, we help businesses optimize inventory levels and reduce stockouts. Show More
Omnichannel retail solutions
Today’s customer wants a hassle-free shopping experience across all channels. We help businesses explore the omnichannel space and integrate O2O touchpoints, allowing buyers to engage with your brand effortlessly, driving higher conversion rates in the process. Show More
AI in retail customer experience
Designed to provide instant support and personalized responses, solutions like chatbots enhance customer interactions round-the-clock. By automating routine inquiries, we free up your team to focus on more complex issues, and give timely assistance when and where necessary. Show More
Our clients include
Let’s collaborate, innovate and elevate your retail strategy for the retail customer of the future.
Retail, Luxury & Consumer Goods | PALO IT Client Story
Development factory
Development factory
Challenge:
Sephora aimed to establish a digital factory to enhance e-commerce, middle-office, mobile app, and in-store digital operations. The initiative seeks to promote an Agile mindset, optimize time to market and development costs, and improve overall flexibility and delivery quality.
Solution:
The proposed target operating model for Sephora's dev factory focuses on key capabilities in people, organization, governance, and process, developed through collaborative workshops with stakeholders from both business and IT.
12
Product teams made up of 60 total experts.
2-3x faster
Time-to-market.
+20%
Cost-reduction.
Retail, Luxury & Consumer Goods | PALO IT Client Story
Next-gen payment ecosystem
Next-gen payment ecosystem
Challenge:
FEMSA Digital wanted to upscale its payment processing to efficiently handle ballooning transaction volumes, while enhancing customer experience across its varied business units.
Solution:
PALO IT delivered a next-gen payment ecosystem that transformed credit and debit card transactions, including designing a Payment Service Provider (PSP) with a scalable infrastructure.
1 million
Transactions processed every hour, thanks to superior payment infrastructure.
22 processes
Streamlined through the implementation of a DevSecOps platform.
264 million
Monthly payments securely managed through digital tokens.
Retail, Luxury & Consumer Goods | PALO IT Client Story
ESG data platform for carbon accounting
ESG data platform for carbon accounting
Challenge:
Concept 4, a global sourcing company, faced increasing demand for ESG transparency from its 45 clients, necessitating the automation of their carbon accounting processes.
Solution:
PALO IT developed an ESG data platform to automate carbon accounting and provide a 360° view of performance aligned with Science Based Targets initiative (SBTi).
5.6K tons
Of actionable carbon reduction identified: Clearing a path for significant carbon reductions within Concept 4's operations and supply chain.
350+
Supplier contracts transformed: Improving supplier relationships, and enabling better alignment with sustainability goals.
2,500+
Products forecasted in carbon emissions: Providing clients with detailed insights into emissions related to product lifecycle management.
Retail, Luxury & Consumer Goods | PALO IT Client Story
Expanding product refurbishment
Expanding product refurbishment
Challenge:
Recommerce aimed to create a digital platform that facilitates the reuse of all products for retailers. The challenge was to develop a comprehensive B2B tool for managing logistics, product assessment, and catalog management, alongside a B2C platform for consumers to submit products.
Solution:
CircularX, a Software as a Service (SaaS) platform that enables retailers, particularly those with traditional business models, to participate actively in the circular economy by streamlining the processes associated with product refurbishment.
5.2 million
Devices bought back, recycled, or refurbished since 2009.
20K
Listings in their product catalog.
25+
Countries served